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First Citizens Mobile Banking Frequently Asked Questions (FAQs)

Mobile Web Frequently Asked Questions (FAQs)


First Citizens Mobile Web allows you to:
Check your account balances (for eligible accounts)
View a list of your most recent account activity
Search for account transactions (based on Amount, Date, Cheque Number)
Transfer money between eligible accounts (immediate and scheduled transfers)
Receive alerts important to you.

 

Where is the First Citizens Mobile Banking Web Service available?
First Citizens Mobile Web is a secure mobile banking website you access from your mobile device at any time of the day, every day once there is a data plan on your device. Just go to https://www.firstcitizenstt.net/mobile from your mobile browser, then log on using your First Citizens Online Banking user ID and password.


To be safe make sure the lock icon appears next to the browser address and that the address begins with “https”. The “s” indicates that you have a secure connection. First Citizens never uses “http” for any customer interaction.


To use First Citizens Mobile Web you need the following:
To be registered for First Citizens Online Banking
To be registered for First Citizens Mobile Banking (with at least one verified mobile device)
To have a mobile device with a wireless data plan with your mobile carrier that supports web browsing.

Are there fees to use the First Citizens Mobile Banking Service?
There are no fees, however data charges may apply by your carrier.


Is the First Citizens Mobile Banking Service secure?
First Citizens is very concerned with the safety and privacy of your information and committed to security. To ensure the security of your account information, a number of security features have been built into First Citizens Mobile Banking:

 

  • Registration Process – A unique verification code is used to verify your mobile device phone number. This code associates your mobile phone number with your account and confirms that your mobile phone number is successfully recorded in the system.
  • No personal information – the First Citizens Mobile Banking Service at no time requests that you provide any personal information e.g. full account number, email or personal address, nor do we send any such information to you via the service.
  • Protect Yourself - As a good security practice, we strongly recommend that you change passwords regularly, consistently update your antivirus software and be careful when connecting to Wi-FiNetworks.


How do I access First Citizens Mobile Web?
From your mobile phone's browser, simply type in https://www.firstcitizenstt.net/mobile and then log on using your First Citizens Online Banking user ID and password.

How do I view my account balances?
After you log on to https://www.firstcitizenstt.net/mobile, the First Citizens Mobile Web home page displays a list of your accounts and their balances. You can return to this page at any time by selecting the Accounts option from the menu displayed on the screen.

How do I view details of my accounts transactions?
After you log on to https://www.firstcitizenstt.net/mobile, you can click on any of the accounts listed in Accounts to view that account's activity. The Account Activity page will display transactions, beginning with the most recent transaction. By clicking on an account transaction, you can see the details for that specific transaction.

How do I search for account transactions?
After logging into https://www.firstcitizenstt.net/mobile, select the Search option from the menu displayed on the screen. After selecting the account to conduct the search, you have the option to search for transactions based on amount, cheque number or date range.

How do I transfer funds between my accounts?
After logging into https://www.firstcitizenstt.net/mobile, select the Transfer Funds option from the menu displayed on the screen. You select the accounts to transfer between, enter an amount, verify your transfer and submit.

What is the difference between First Citizens Mobile Text, Mobile Web and Mobile Alerts?
First Citizens Mobile Text: This functionality allows you to initiate a request for account balances, account history or transfer funds immediately at any time from your registered mobile phone by sending commands via text messages to the First Citizens short code 43262 (4FCMB). The information will be sent directly to your registered mobile phone as a text message.


First Citizens Mobile Web: This functionality allows you to do a host of financial transactions by accessing the secure link www.firstcitizenstt.net/mobile from any mobile phone with a data plan. Given that you have been previously enrolled for Mobile Banking, you are required to log in using the same User ID and password as for the First Citizens Online Banking service. You can receive account alerts via email, request account balances, history, immediate or scheduled transfers and can search transactions by amount, date and cheque number. You can also set up and amend your alert settings via the Mobile Web service.


First Citizens Mobile Alerts: Alerts are automatic notices sent by First Citizens to your registered mobile phone as text messages or emails. You can define your alerts and when you choose to receive them during the enrollment process.
How can First Citizens Mobile Text, Mobile Web and Alerts work together?
An alert can notify you of a certain situation with your account e.g. an alert informing you that your balance has reached a low balance on your default account. Thereafter, you can request balances on other accounts and transfer amounts as required.

What accounts are available via the service?
Most First Citizens deposit, loan, credit cards and investment accounts are available via the First Citizens Mobile Banking Service. The customer decides on the participating accounts during the enrollment process.

What kind of mobile device is required for this service?
For First Citizens Mobile Web, your mobile device must have a wireless data plan supported by web browsing functionality.

Does the First Citizens Mobile Banking Service provide credit card balances and history for First Citizens credit cards?
Yes, balances and history on First Citizens credit cards are provided via the Service.

Where can I enroll for the First Citizens Mobile Banking Service?
1. Customers already registered for the Online Banking service can enroll by logging into First Citizens Online Banking Service and proceed to self-enrollment via the Mobile Banking section.
2. Customers can also enroll at any branch of First Citizens Bank.

What does the enrollment process entail?
The enrollment process consists of a few simple steps:
- Agreement to the Terms and Conditions of the Service
- Registration of the Mobile Phone Number
- Selection of participating accounts and creation of account nicknames
- Subscription to alerts

What are account nicknames?
Account nicknames protect your account information and are to be created for each participating account. Each mobile account nickname must be unique and between three to eight characters in length. Nicknames can include letters or numbers, but not spaces or special characters.

 

What if I forget my Mobile Web password?
If you are unable to remember your First Citizens Mobile Banking password which is also your Online Banking password, you can go to the log on page for the First Citizens Online Banking Service https://www.firstcitizenstt.com and select the Forgot Password link. You will be asked questions to authenticate your credentials which will result in the resetting of your password.


Alternatively, you can call 62-FIRST or visit any First Citizens branch.


Do I have to agree to the Terms and Conditions to participate in the First Citizens Mobile Banking Service?
Yes, to utilize the First Citizens Mobile Banking Service, you must read and accept the legal terms and conditions. If you have any questions/concerns on the terms and conditions, please call 62-FIRST.


What is the default account?
The default account is selected during the enrollment process. The default account is automatically selected when the BAL or LAST text command is used alone without specifying an account nickname.


How do I change my First Citizens Mobile Banking account settings?
You can amend your First Citizens Mobile Banking account settings from your personal computer at the Mobile Banking Preference Center within the First Citizens Online Banking Service. You can add or remove access to accounts, change account nicknames, change your default account and update your mobile phone number.
Alternatively, you can call 62-FIRST or visit any First Citizens branch.


How current is the account and transaction information that I receive when using First Citizens Mobile Web?
Current available balance and the most recent posted transactions can be viewed. Pending transactions are not accessible.


How many transactions can I retrieve via First Citizens Mobile Web?
You can retrieve up to your last 100 transactions or a period of 12 months.


How do I check the status of my mobile transfer?
A confirmation message will be shown after you submit the transfer. This can be validated by selecting and checking your available balance on the respective account.


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  • Card Safety Tips
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  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking