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Mobile Alerts

First Citizens Mobile Banking offers the Alerts feature. Customers can subscribe to or select specific information they want to be alerted about, as well as state what time they wish to receive the alerts. The alerts will be sent as a text message to the phone registered for the service at the date and time specified by the customer. Alerts can also be sent via email. 

 
How do customers subscribe to alerts? 
 
Upon enrollment the customer can select the alerts they wish to receive. Alternatively, post enrollment the customer can set up or amend alerts via the Mobile Banking section within the Online Banking service or visit any First Citizens branch. 
 
What are the alerts available via the First Citizens Mobile Banking Service? 
 
  • Notification when certain cheques clear (cheque number/transaction amount) 
  • Notification when balance exceed specified minimum/maximum thresholds 
  • Notification when salary deposits are made based on transaction amount threshold 
  • Notification when regular deposits are made based on transaction amount threshold 
  • Overdraft alert 
  • Credit card payment due today 
  • Number of ATM transactions per day as defined by customer 
  • Number of Point of Sale transactions per day as defined by customer 
  • Loan payment due today 
  • Notify when withdrawals are made based on transaction amount threshold 
 

 

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking