Viewing Your Posted And Pending Credit Card Transactions On The First Citizens Online Banking Service

Your First Citizens Online Banking Service now displays your posted¹ and pending credit card transactions, making it easier for you to manage your spending with your First Citizens Credit Card.

By 10am daily , inclusive of weekends and public holidays, the First Citizens Online Banking Service will show your posted and pending transactions as at midnight on the previous day. This makes it easier for you to reconcile how much funds are available for use on your credit card.

How do I view my posted and pending transactions?

• Click on “Balance Enquiry” from menu on left hand side of screen after you log in to the First Citizens Online Banking Service.
• Click on credit card account from the Credit Card Accounts” section.
• View “Balance Information” in the “Account Summary” section.

The “Balance Information” section tells you the value of funds owed, comprising of posted and pending transactions as well as your funds available for use, as at midnight of the previous day.

Transactions seen on the First Citizens Online Banking Service include transactions done by all cardholders on the account.

What are the details of the “Balance Information” section?

Firstly, the sum of the items displayed equals your Credit Card Limit; i.e. the (i) Current Balance + (ii) Present Available Balance + (iii) Pending Transactions = Credit Card Limit.

The definition of each item is stated below:

A. Current Balance – The dollar value of your posted transactions owed as at midnight on the previous day.

B. Present Available Balance – Funds available for use, as at midnight on the previous day.

C. Pending Transactions – The dollar value of transactions, i.e. purchases and cash advances only, which were authorized on your credit card account, but not posted as at midnight on the previous day.

 

How should I treat credit card payments which gives me immediate access to the funds; i.e a payment at a branch which was manually processed to give immediate access to the funds or any payment to the credit card account made via the First Citizens Online Banking and Telebanking Services?

If immediate access to any payment to the credit card account was received but the payment was not posted to the account as at midnight of the previous day , you would need to consider the following to determine the funds available for use.

• To determine what you owe, taking into consideration a situation where funds paid were accessible but not posted:

(A: Current Balance + C: Pending Transactions) as displayed on the First Citizens Online Banking Service minus the value of the payment made but not posted.

• To determine the funds available for use, taking into consideration situation where funds paid were accessible but was not posted:

Your Credit Card Limit minus Current Balance #2 i.e. what you owe, as calculated in the bullet point above.

Where and how can I view my pending transactions?

The recommended way is to enter the relevant date range in the “Account Activity” sub heading, which is found in the “Account Summary” section of your “Credit Card Account” information.

All transactions, posted and pending will be displayed, with the pending transactions being identified as “Pending” under the “Posting Date” column.

In the event of queries please feel free to contact our Contact Centre at 62-FIRST (623-4778) Option 3. The contact hours are from 6am to 10pm, Monday to Friday.

¹ Posted transactions are purchases, cash advances and payments which have been authorized/processed by the Bank on the credit card account and which have also been completely processed by the merchant.
² Pending transactions are purchases and cash advances which have been authorized by the Bank on the credit card account but which have not been completely processed by the merchant.
³ The Online Banking Service is updated daily with the exception of Mondays.
⁴ The posting of a credit card payment to the credit card account is dependent on the time that the payment is made, irrespective of which channel is used to make the payment. Once your payment is made/effected by 3pm on Mondays to Thursdays and by 4.15pm on Fridays, the payment will be updated overnight. If the payment is made after the cut off payment time, the payment will update on the night of the next working day.