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Corporate Profile

The First Citizens Group is one of the leading financial services groups in Trinidad & Tobago. We offer a full range of retail, corporate and merchant banking services as well as asset management, trustee and brokerage services. The Group is headquartered in Trinidad & Tobago. First Citizens Bank, which is the largest part of the Group, has an extensive retail branch network in Trinidad & Tobago with a large deployment of ATM and point of sale service in both islands.

In 2009 First Citizens acquired Caribbean Money Market Brokers Limited (now rebranded as First Citizens Investment Services Limited), the largest full service securities trading company in the Caribbean, with offices in Trinidad & Tobago, Barbados, St. Vincent and St. Lucia. In January 2012 the Group ventured into the Central American market and opened a representative office in Costa Rica, which is expected to propel the First Citizens brand abroad.

The Group’s growth and expansion continued in August 2012 with the acquisition of Butterfield Bank in Barbados (now called First Citizens Bank [Barbados] Limited). These acquisitions round out the services that the Group offers its customers, both local and regional, making it possible for us to address every financing or investment need of our customer base. They also provide a physical footprint for the Group in the Caribbean region.

On 15 July 2013, First Citizens launched the largest Initial Public Offering (IPO) of shares in the history of the TTSE to date. The market value of the First Citizens IPO was approximately $1.1 billion at an offer price of $22.00 per share. The Government of the Republic of Trinidad and Tobago offered 48,495,665 shares in First Citizens for sale to the public, representing 19.3% of the total shareholdings. For First Citizens, this IPO assisted in widening its capital base in order to facilitate its future strategic expansion plans. To December 2016, First Citizens’ shareholders have experienced over 50% capital appreciation and a total dividend income return of 5.59%. The resounding success of this First Citizens IPO is evident in the size of the investing public, the returns to the shareholders and the continued strength and performance of First Citizens.

In the year under review, the Bank was awarded Best Bank in Trinidad and Tobago by Euromoney Award for Banking Excellence 2016 and also received an affirmed rating of BBB+/A-2 from Standard & Poor’s. Other awards bestowed on the Bank over the years include: “the safest bank in the English-speaking Caribbean” in 2015, 2011 and 2010 (Global Finance Magazine); Best Bank In Trinidad & Tobago 2015, 2014, 2012, 2010 and 2009(World Finance); Bank Of The Year 2009 and 2015 (The Banker Magazine) and Bank of The Year 2009 ( Latin Finance).

Over the years the Group has introduced a number of innovations locally, including Internet banking and mobile banking. It has also been recognized on several occasions for excellence in innovation, communications technology and e-commerce by the local Energy Chamber of Trinidad and Tobago. Additionally, First Citizens has been involved in financing a number of landmark projects across the region.
 

Vision and Mission

Vision: To become the most competitive financial services group in the markets in which we serve.

Mission: Our aim is to build a highly profitable financial services franchise renowned for innovativeness, service excellence and sound corporate governance.

Corporate Image Attributes

The Image Attributes describe the personality and spirit of our brand. Our people, our customers and our business partners should come to think of us and describe us using these objectives. These attributes are:

  • Solutions Driven: Our resources and staff are always focused on finding or developing a solution that works for you.
  • Creative and Innovative: We are not satisfied to work within an available range of options. We continuously explore the emerging needs of our customers and enhance our capabilities to address these needs.
  • Independent: Our operations are independent of any political or interest group interference and are supervised by a strong group of outside directors selected from the leading business representatives in the region.
  • Financially Savvy: Our prudent risk management and strong operational controls are among the best in the industry and are internationally recognized. We apply our financial prudence to the advice we give our customers to enable them to manage their financial matters in a profitable way.
  • Helpful:We are easy to deal with. Our doors are always open, and our staff is committed to listen to you, and work with you.

 

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking