First Citizens Electronic Banking Unit is forward thinking and innovative. We keep abreast of evolving consumer behaviours and the ever changing markets. 

We continue to be the first with various solutions to support your growing business needs. Our suite of Electronic Merchants Services include:

Documents Required for Application

We facilitate applications for registered businesses and request that the relevant registration documents be provided in order for the application process to begin. Please click below to view the documents required according to business type.

Limited Liability Company

  • Letter of Request to open an account: Issued on Company letterhead; includes the purpose of the account; and signed by the company, at minimum
  • Company By-Laws (If none exists, this must be stated in the letter of request)
  • Certificate of Incorporation/ Continuance
  • Articles of Incorporation/ Continuance
  • Notice of Directors
  • Notice of Secretary
  • Notice of Address
  • Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
  • License/permit to operate as a business (as applicable)
  • Proof of Identity for all Directors and Account Signatories
  • Information on identity of shareholders holding 10% or more of paid up share capital
  • Audited Financial Statements/ Management Accounts for the last three (3) years OR Income Projection for three (3) years of operation if it is a new business
  • Company Resolution: This represents the signed consent of all Directors (or quorum of Directors) of the Company to open an account at the Bank. It must indicate the names of the authorised account signatories, their specimen signatures and signing authority
  • Business Stamp (if prescribed for use in the Company’s By-laws)
  • Income and Expenditure Statement for the last year of operation
  • Cash Flow Projection for the first year of operation if it is a new businessli>
  • Six months merchant statements: If the customer already has a POS terminal from another commercial bank

Partnership

  • Certificate of Registration
  • Proof of Identity and Proof of Address for all Partners
  • Proof of address where the business is operating
  • Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head.
  • Partnership Agreement (If none exists, this must be stated in the letter of request)
  • Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
  • License/permit to operate as a business (as applicable)
  • Business Stamp (if utilized for business)
  • Six months merchant statements: If the customer already has a POS terminal from another commercial bank
  • Income and Expenditure Statement for the last year of operation

Sole Trader

  • Certificate of Registration
  • Proof of Identity and Proof of Address for Owner
  • Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head
  • Registration with a professional body (for a non-registered private practice)
  • Proof of registration with the Financial Intelligence Unit (FIU) (as applicable)
  • License/permit to operate as a business (as applicable)
  • Bank Reference (as applicable)
  • Business Stamp
  • Income and Expenditure Statement if the business has been in operation for at least one year
  • Six months merchant statements: If the customer already has a POS terminal from another commercial bank

Documents Required for Non-Profit Organisations

  • Letter of Request: should contain the registered name, address & contact number of the proposed location of the terminal as well as the type of terminal and quantity of terminals being requested on the Company’s Letter Head.
  • Minutes of meeting where the decision was taken to acquire point of sale service at a Bank and/or its Branch; signed by the President and Secretary at minimum, or as guided by the Constitution/ By-Laws
  • Certificate of Registration
  • Constitution/ By-Laws or other legally binding founding document for the organization
  • Proof of Identity and Proof of Address for all authorized officers and account signatories
  • Audited Financial Statements/ Management Accounts for the last three (3) years OR Income Projection for three (3) years of operation if it is a new business
  • Business Stamp (if prescribed for use in the Constitution/ By-Laws)

Merchant Support Directory

ChannelContact DetailsNature of Request
Emailpos@firstcitizenstt.comGeneral point of sale enquiries
(e.g. Non-functional terminals)
settlements@firstcitizenstt.comSettlement issues

Telephone

627-4POS (4767)

Non-functional terminals
623-2460
(Authorization department)
 
 
Security and fraudulent suspected matters
Paper Roll Order Form
Paper Roll Order Form
Contact Name
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