Auto Rental Insurance
VISA Business Classic, Business Gold, Gold, Platinum and Signature cardholders may get free Auto Rental Insurance each time they rent a car using their VISA credit card. Certain conditions apply.
In order to become eligible for this free insurance coverage, the cardholder should be the designated driver in the rental car agreement, and use the Visa card as the method of payment. The agreement should also include the other drivers’ names. The cardholder should use his VISA credit card to initiate and complete the rental car transaction. The cardholder should waive the option of Collision Damage Waiver/ Liability Damage Waiver (CDW/LDW) or similar coverage offered by the rental car agency.
Visa Auto Rental Insurance for VISA credit card cardholders covers up to the actual car value in cash, or repair costs or the replacement of a rental vehicle for damages due to collision or theft while the car was in the cardholder’s possession.
Policy includes the following specific costs:
Policy does not includes the following specific costs:
Frequently Asked Questions:
The cardholder should request the car rental agency assistant to contact Visa Service Center, at no charge, by calling the number assigned to the country, or by calling collect from anywhere in the world.
This coverage is worldwide. It is available 24 hours a day and will remain in effect as long as the vehicle is held by any of the drivers named in the agreement. Said coverage will terminate as soon as the rental car agency picks up the rental car, or after the 31-day-rental period.
For VISA Gold cardholders: This insurance becomes effective when the cardholder rents a car within the 50 states of the United States of America and Canada (coverage is not valid in Puerto Rico and/or the Virgin Islands of the United States).
Visa Auto Rental Insurance offers "primary" coverage except in the country of residence of the cardholder, where coverage shall be "secondary". This means there is no need to claim payment to any other insurance company prior to receiving benefits pursuant to this policy.
Most of them, including some luxury cars, such as BMW or Mercedes Benz. Some minivans designed to transport a maximum of eight passengers and to be used exclusively for passenger transportation, such as Dodge Caravan, Plymouth Voyager and Chevrolet Lumina, are also covered. Jeeps (4 x 4) are covered, as long as they are not driven outside the road. Some of these include Jeep Renegade and Suzuki Samurai.
If the cardholder has any questions regarding a specific vehicle, he should call Visa Service Center.
Rental Cars not covered
Rental cars that are not covered include expensive and exotic cars, such as Aston Martin, Bentley, Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini, Lotus, Maserati, Porsche and Rolls-Royce; old cars (more than 20 years old and which have been discontinued 10 years ago); trucks, motorcycle, "mopeds" and motor bikes; limousines and recreation vehicles.
If a cardholder is involved in an accident, or if the rental car is stolen, he should promptly notify Visa Service Center. A representative will answer any questions that the cardholder or the rental car agency assistant may have and will forward a Claim Form to the cardholder.
The rental car agency may demand the cardholder to pay for damages using the VISA card. If this occurs, the insurance company will give a direct refund to the cardholder, upon completing the claim procedure.
The cardholder should notify the incident to the VISA Rental Car Program Administrator (by calling VISC, who will transfer to him) no later than 60 days following the accident or theft. Failure to do so may result in the denial of the claim.
Soon after the accident occurs or after the cardholder has returned the rental car, he should request the rental car agency the following:
A copy of the Accident Report Form and a Claim Form indicating the costs the cardholder is responsible for
A copy of the initial and final rental agreement (both sides)
A copy of the repair estimate and the final repair bill
If available, two photographs of the vehicle showing the damages
For those claims including “charges for loss of use” by the rental car agency, a copy of the Daily Utilisation Record, corresponding to said loss period, if any
The cardholder should notify the incident to the VISA Rental Car Program Administrator (by calling VISC, who will transfer to him) no later than 60 days following the accident or theft.
The cardholder should complete and sign the claim form received and return it by mail along with:
Once the cardholder has notified the damages or loss, the claim will remain open during 12 months as of the date of said loss. During this time, the cardholder must justify his claim, as needed. No payment will be made until the Visa Auto Rental Insurance Program Administrator has received all the required documentation in his office.
In most cases, nothing. Under normal circumstances, the claim will be paid within 15 days of the date the Claims Administrator has received all the required documentation. However, as soon as the claim is paid, all the cardholder’s rights against any person in relation to this theft or these damages will be transferred to the Insurance Provider. This means that the Provider will be entitled, at his own risk, to file a complaint on behalf of the cardholder. This, in turn, must offer the Provider assistance as he may reasonable request with the purpose of assuring the rights and resources he is entitled to, including the signature of all the necessary documents empowering him to file a complaint on his behalf.
General Program Provisions