Emergency Card and Cash Replacement
Emergency services are provided to all VISA cardholders worldwide mainly by the VISA International Service Center (VISC) located in the city of Baltimore, in the U.S. The VISC is connected to 31 Product Replacement Centers all over the world which help provide fast and effective service. The VISC is available 24 hours a day, 7 days a week, 365 days a year, and offers assistance in multiple languages, including Spanish, Portuguese, and English.
Emergency Card Replacement:
The Emergency Card Replacement Service allows VISA cardholders whose card has been lost or stolen to receive a replacement card in case of an emergency. The replacement card is delivered to the cardholder as soon as possible, generally within one business day.
The existing standard is within 24 hours in North America or 1 or 3 business days anywhere else for Gold/ Platinum and Classic cards respectively.
The replacement card has a standard design indicating the type of product, e.g. VISA Platinum in this case. In addition, the card has an embossed account number which is provided by the Issuer or assigned by the VISC on an emergency basis.
Emergency Cash Advance:
In the event of an emergency, VISA cardholders can also request a cash advance and receive it via the same means used to deliver a card, provided the Issuer approves this action. The VISC coordinates the delivery via the fastest means available, electing between using a messenger service to deliver the cash personally to the cardholder, or directing the cardholder to a Product Replacement Center where he can pick up the card and/or cash.