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Lost Luggage Protection

As an International Visa cardholder with this benefit, you, your spouse and your dependent children under 23 years of age will each be insured automatically for an amount as decided by your issuer bank (see table below), for any baggage, that is lost due to theft or misdirection while in the care, custody and control of a common carrier, licensed for transport of passengers for hire. The insured must be a ticketed passenger on the common carrier and the full travel fare must be charged to your covered International Visa card. All claims need to be verified by the common Carrier.

What is a common carrier?
A common carrier is any land, water or air conveyance operated under a valid license for the transportation of passengers for hire. Air travel must be as a ticketed passenger on an aircraft operated by a scheduled airline.*

* “Schedule Airline” means an airline listed in the Official Airline Guide or ABC World Airways
Guide where the air carrier holds a certificate, license, or similar authorization for scheduled air transportation issued by the relevant authorities of the country in which the aircraft is registered, and in accordance with such authorization, maintains and publishes schedules and tariffs for passenger service between named airports at regular and specific times.

Benefit amount
Visa Signature USD 1,000
Visa Infinite USD 3,000


What do I need to be eligible?
You must have a valid and active International Visa Card and use it to purchase the entire travel fare(s). The trip must be on or after the date of ticket purchase.

Are frequent flyer and rewards tickets covered?
All frequent flyer, rewards and complimentary common carrier tickets are covered if there are taxes and/or fees associated with the ticket issuance and they are charged in their entirety to an eligible Visa card. If there are no taxes or fees, or they are paid with rewards points, only tickets earned as direct result of charges made with an eligible Visa Card will be covered.

The bank will have to send a letter to guarantee that the points acquired in the loyalty program were
generated by the use of the Visa card covered by the insurance.

What happens if the luggage is lost on the return leg of the trip?
The loss is covered

What is the maximum amount I will be reimbursed?
The maximum benefit you will be reimbursed is up to the benefit amount, in excess of the amount paid or payable by (a) the common carrier responsible for the loss and (b) all other valid and collectible insurance in place.

How is the value of the amount claimed determined?
The company may elect to:1) the replacement cost; or 2) in the case of a pair or set, (a) repair or replace any part, to restore the pair or set to its value before the loss or (b) pay the difference between the cash value of the property before and after loss.

If you are reimbursed by the common carrier, will the coverage still be valid?
Yes. Valid claims for baggage and personal effects in excess of the common carrier reimbursement will be covered up to a maximum of the benefit amount.

What if I have other valid and collectible insurance?
Benefits for baggage and personal effects will be in excess of all other valid and collectible insurance. If at the time of the occurrence of any loss there is other valid and collectible insurance in place, you will be reimbursed only for the excess of the amount of loss, over the amount of such other insurance and any applicable deductible.

What items are not covered?
Benefits will not be provided for any loss of animals, birds, or fish; automobiles or automobile equipment, boats, motors trailers, motorcycles, or other conveyances or their appurtenances (except bicycles while checked as baggage with a common carrier); household furniture; eyeglasses or contact lenses; artificial teeth or dental bridges; hearing aids; prosthetic limbs; musical instruments; money or securities; tickets or documents; perishables and consumable, jewelry, watches, articles consisting in whole or in part of silver, gold or platinum, furs, articles trimmed with or made mostly of fur, cameras (including related camera equipment), computers and electronic equipment.

What conditions are excluded as valid reasons for coverage?
Benefits will not be provided for any loss resulting (in whole or in part) from: wear and tear or gradual deterioration; insects or vermin; inherent vice or damage; confiscation or expropriation by order of any government or public authority; seizure or destruction under quarantine or custom regulation; radioactive contamination; usurped power or action taken by governmental authority in hindering combating or defending against such an occurrence; transporting contraband or illegal trade; mysterious disappearance; or breakage of brittle or fragile articles including radios, audio equipment and similar property.

What do I do if the common carrier loses my luggage while it is in their care, control and custody?
You must contact the common carrier first and file a claim with them. The airline will provide you with a PIR (Property Irregularity Report) or receipt, acknowledging your claim. As an International Visa cardholder, you will be reimbursed up to the maximum benefit amount, in excess of any other valid and collectible insurance or common carrier reimbursement paid or payable, for the cost of replacement of the baggage and contents, provided the common carrier verifies the loss.

Once the common carrier determines the baggage lost, the claim you filed with them has been finalized, and the amount of the loss exceeds the common carrier’s reimbursement and any other valid and collectible insurance; you must contact the Visa Assistance Center, within 30 days of the loss.

What happens if the luggage is lost, I have been paid, but later recovered by the airline?
If the airline has paid for the baggage, the airline determines disposition. If AIG paid for the baggage, the cardholder should notify AIG of the finding, and AIG may reserve the right to claim the amount of money already disbursed.


 

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