Frequently Asked Questions
The Frequently Asked Questions will assist with any queries you may have on the First Citizens Ultra Rewards Programme. If you need further assistance please feel free to contact 62-FIRST on Monday to Friday, from 7am to 6pm.
General information about Ultra Rewards.
This is the reward programme attached to the First Citizens VISA Platinum and Visa Signature credit cards, allowing you to earn points which can be redeemed for a host of travel rewards that you will love. Your travel reward can be anywhere worldwide and your Ultra points can be redeemed from anywhere worldwide.
You can redeem your points for travel rewards anywhere worldwide including:
This programme is co-managed between First Citizens Bank Limited and VISA International. The VISA Rewards Centre, operated by VISA International will be the primary party responsible for the provision of information and redemption of points. You can communicate with the VISA Rewards Centre via:
Contact can be made via:
Visa Platinum: Toll Free (US & Canada) 1-800-396-9665 or